Communicating Through Conflict
Overview
The purpose of the Communication and Conflict Resolution course is to learn and practice communication skills to transform conflict from destructive experiences to growth experiences and to help a group change their relationships dynamically over time. You can use what you learn to improve your day-to-day interactions at work and at home. The course is targeted to those who want to develop cohesive working relationships with people they find difficult to deal with, such as team members, sponsors, stakeholders, functional managers, customers, and vendors.
Program Details
- Credit – 20 Cheetah Spots/Education Credits
- Tuition – $1,200 USD
- Start Date – The course is available online and you can start the course as soon as we receive full payment.
- Duration – 20 hours – You can complete this course in less than a week (20 hours). However, we recognize that you may be juggling a career and family so we give you eight weeks from the date you register to complete all the course activities.
- Course Location – Online
- Access – Instructions provided when you register.
What You’ll Learn
The techniques learned in the Communication and Conflict Resolution course will not only help you develop skills to transform conflict situations into growth experiences but your teams will change their relationships as a result, too. This course consists of four modules where you will learn how to clarify expectations for present and future interactions, learn techniques on how to deal with difficult people, and practice re-negotiating to keep your group moving forward. Our Learning Objectives are for you to:
- Clarify expectations for present and future interactions.
- Practice constructive communication habits with people you find “difficult.”
- Turn destructive experiences into growth experiences.
- Share information in a mutually respectful manner.
- Renegotiate expectations to keep the group moving forward.
FAQs
What is the format for your online programs?
- Our online program format is easy to use and provides all the worksheets and examples you need to complete the program.
- Each module uses our Online Accelerated Quality in Learning Model – Learn, Do, Check, Act.
The Online Accelerated Quality in Learning Model – Learn, Do, Check, Act
- First, you learn the theory of the concepts presented in each module.
- Next, you do activities in your environment by applying what you learned to complete the program activities.
- Then you check to be sure you have grasped the concepts in each module before moving on and updating your online learning schedule.
- Finally, you reflect on what you learned by creating action plans describing how you’re going to use your new knowledge to successfully manage projects in your work and personal life.
- Both research and experience show that people learn faster and remember more if they immediately apply what they learn in their own environment. This is why we design the programs the way we do. Your instructor is your guide on the side ensuring you succeed at implementing your new skills in your environment.
- This style of learning produces very consistent and high quality learning where you are actually able to put to use immediately what you are learning. The focus is on gaining mastery in the skills you need to be a successful Project Manager, every day on every project.
How long have you been offering programs online?
We have successfully used this approach for learning since 1995, modifying the programs to take advantage of the latest advancements in technology. We are experts in modern neuroscience and what it takes for you to effectively learn, and learn fast.
What type of equipment do I need?
You will need an Internet connection and access to a computer to download the program material and complete the assessment exams at the end of each module.
What software do I need to complete activities?
Our programs use common document types: Microsoft Word Document, Microsoft Excel Document, and Adobe Acrobat PDF.
What are my payment options?
- We accept American Express, MasterCard, Visa, personal or company checks.
- It is best to pay by credit card (using our secure server) to ensure immediate access to your program.
- If you wish to pay by check, register online and select the pay by check option. You will receive an invoice via email which you can use to help prompt payment back at your company or at home. Check payments should be mailed to the remittance address on the invoice.
Can I register and pay for my program now and start later?
You will gain access to your program as soon as payment is received. Please contact your Course Instructor once you’ve gained access to let him or her know you wish to start later.
How do I obtain my course completion certificate?
- Once you have completed all the course activities and passed the final assessment (if applicable), you will receive an email to complete an online evaluation. If you do not get this email you can find the link from your “MyCheetah” page under the Transcripts Tab.
- Upon completing the online evaluation, your course completion certificate will be available to view/print from your “MyCheetah” account under the transcripts tab.
What if I need an extension?
If you need an extension to finish this course you can purchase an additional week for 1/4 the list price of the course. Simply send an email to your online coach and s/he will put you in touch with a customer service representative who will take your credit card information to process your extension fee.
What course material do I need to complete the activities?
All material need for this course is provided online.
How long do I get to complete the course?
- You can complete this course in less than a week with 20 hours worth of effort.
- However, we recognize that you may be juggling a career and family so we give you eight weeks from the date you register to complete all the course activities.
What course material do I need to complete the activities?
All material need for this course is provided online.
How long do I get to complete the course?
- You can complete this course in less than a week with 20 hours worth of effort.
- However, we recognize that you may be juggling a career and family so we give you eight weeks from the date you register to complete all the course activities.
What is your guarantee, cancellation and refund policy?
We offer a 100% Learning Guarantee. If after successfully completing all the course requirements to the satisfaction of your online instructor you feel you can’t use what you have learned, we will refund your money.
We provide very detailed outlines of what is involved with our program; therefore, once someone has commenced our program, we cannot give a refund. If after 48 hours of registration you decide this class is not for you, you can request a cancellation and a full refund will be processed if you have not accessed the materials. If you have accessed the proprietary materials, and you wish to cancel within 48 hours, we will be happy to apply the funds you paid to another Cheetah Learning course.
How do I register my courses and report my PDUs with PMI®?
After completing ALL the course activities, which includes a Learning Journal and online Learning Schedule filled out in their entirety, and passing the course final exam (passing score of 70% or greater), you will have successfully completed this online course.
You will receive an email to complete a short online evaluation. NOTE: The link to complete the online evaluation is also available from your MyCheetah Page under the Transcripts tab.
Once you complete and submit the evaluation, your completion certificate will be available to view/print from your MyCheetah page under the Transcripts tab.
The course completion certificate will have all the information you need to report your PDUs to PMI®.
Please be sure to store all your worksheets included the Learning Journal in a folder on your hard drive and/or on an external device in case you are audited by us or PMI.
How can I earn free or discounted training?
Cheetah offers a program called Cheetah Points – our way of saying “Thank You” to our loyal customers.
You can enroll through your My Cheetah page. Go to the student login and enter your email address and password. In the My Cheetah page, you can start referring people for courses.
Collect Cheetah Points and save on Cheetah courses. Each Cheetah Point is equivalent to $1 USD towards Cheetah courses, and you can earn as many Cheetah Points as you can accumulate!
Collect Cheetah Points by:
- Referrals: When the person you refer takes a Cheetah course, you earn from 10 to 50 Cheetah Points and the person you referred gets a $10 to $50 discount depending on the course they choose. (Not available in conjunction with other promotions.)
- Completing Courses Evaluations: You earn from 10 to 50 Cheetah Points depending on the course after completing our course evaluations.
Using Cheetah Points is easy – they are stored in our secure server. You will have access to your Cheetah Points at any time, either to see how many you’ve accumulated or to redeem them for course discounts from your My Cheetah page. When you register for any Cheetah course, after you’ve entered your contact information, you’ll be given an opportunity to confirm your registration and your available Cheetah Points will be displayed. You can use as many as you want up to the full price of the course. Note: Cheetah Points cannot be used in conjunction with other promotions.
